Refund policy

Returns & Refunds

Last updated: November 4, 2026.

You may request a return within 14 days after receiving your order, unless a legal exception applies.

Return condition

Items must be unworn, unwashed, undamaged, with original tags attached and, where possible, in their original packaging. A refund may be reduced or refused where an item has been used or handled beyond what is reasonably necessary to inspect it.

How to request a return

Email amesoeursparis@gmail.com before sending anything back. Include your order number and the item(s) you wish to return. We will send you the return instructions.

Return shipping

For change-of-mind returns, return shipping is paid by the customer unless we explicitly state otherwise. If you received a defective, damaged or incorrect item, contact us promptly; where required by applicable law, AME SOEUR PARIS will cover the relevant return cost.

Refunds

Approved refunds are issued to the original payment method. For customers covered by a statutory right of withdrawal, refunds are processed within the period required by applicable law and may be withheld until the returned goods are received or proof of return is provided.

Where applicable law requires reimbursement of the original delivery charge, reimbursement is limited to the cost of the standard delivery option.

Exceptions

Legal exceptions may apply, including to certain personalized or made-to-order products. This policy does not limit any rights you may have for defective, non-conforming or incorrectly delivered goods.